Shipping & Returns Policy

Shipping Policy

Moss Heart is committed to delivering your order in a timely and efficient manner. Below are the details of our shipping process:

• Processing Time: Orders are typically processed within 1-2 business days.

• Shipping Time: Delivery times vary based on your location but generally take 3-7 business days.

• Shipping Carrier: We use trusted carriers to ensure safe and prompt delivery.

• Shipping Costs: Shipping fees are calculated at checkout based on the delivery address and order size.

• Domestic Shipping Only: At this time, we only ship within the United States. We do not offer international shipping.

Once your order has shipped, you will receive a confirmation email with tracking information.

Returns & Refunds Policy

We take pride in our products and want you to be satisfied with your purchase. If you are not completely happy, please review our return policy below:

• Eligibility: Returns must be requested within 14 days of delivery.

• Condition: Items must be in their original packaging and unused.

• Return Process: To initiate a return, please contact us at sales@mossheart.com with your order number and reason for return.

• Refunds: Approved refunds will be processed to the original payment method within 5-7 business days after we receive the returned item.

• Return Shipping: Customers are responsible for return shipping costs unless the item is defective or incorrect.

For any questions regarding your order, please reach out to us at sales@mossheart.com or via Contact Us.